FAQs

When will the donation be sent to the rescue I chose?

We send donations to the rescues each month.

What happens if I did not pick a rescue?

If you did not identify a rescue at checkout, the designated Rescue of the Month will receive the donation.

I already placed my order, can I change or add the rescue I want the donation to go to?

Yes, you can! If you placed your order and your product has not shipped yet, please contact us at alicia@rescuepawsapparel.com and let us know you want your donation to go to a different rescue! Unfortunately, after the item(s) ship, we cannot change the rescue designation.

Can I receive a tax receipt to write the donation off on my taxes?

When you purchase an item from us, you are not directly donating to the rescue. RPA donates a part of their proceeds to each rescue. This means we are unable to provide you with a tax receipt.

 

Can I pick a rescue that is not a dog rescue?

YES! We will gladly donate to any animal rescue you designate (e.g. cats, rats, birds). Please try and be as specific as possible (e.g. full name, city/state, website) with the rescue you want your donation to go to so we can make sure it heads to the right place!

Can I use my own design on my item?

At some point in the future, you will be able to work with our design artist to create a custom design for your apparel—however, right now that is not possible.

Can you put a picture of my dog for the breed on my item?

That is a great question! Unfortunately, we cannot use your specific dog for their breed. However, if you feel like the picture of your dog’s breed does not look like your dog, feel free to look through the other pictures to find one that closely resembles your dog! We won’t tell! :-) 

What about other animals?

That is a great question! As RPA continues to grow we plan to add more designs that encompass other animals. Keep coming back to see the new designs!

Can I return my items?

We want you to be completely satisfied with your custom order! If for some reason, you are unhappy, please contact us at alicia@rescuepawsapparel.com within 30 days of receiving your order and we will gladly exchange your purchase. 

Why does it take so long to get my item(s)?

We know 2-3 weeks seems like a long time, but want to make sure you LOVE your order! Each item is custom made to your specifications (e.g. rescue logo, design on front or back, breed) at the time you order it. We do not have pre-finished items in stock to ensure we are able to create EXACTLY what you requested!

Is there any way to get my products faster?

Unfortunately, at this time 2-3 weeks is as quick as we can get your products to you. However, we are continually working to decrease the production time because we know how excited you are to get your apparel!

Free Gift with Purchase Terms and Conditions

  1. This free gift with purchase is only available with your online order.
  2. Only one free gift per customer and per household.
  3. To qualify for our free gift you must spend over $35.00 on product/s.The monthly 100% Donation Shirt, taxes and shipping is not eligible to qualify for the free gift.
  4. Free gift will be shipped with regular purchase.
  5. Free Gift may not be exchanged.
  6. This offer is subject to availability. If gift for the month runs out of stock, RPA may change the gift to a different item without notice.
  7. We reserve the right to update or change the Terms at any time without notice to you.
  8. If you have any questions regarding the free bandanna please contact us at alicia@rescuepawsapparel.com